Refund Policy

cashout.community is a recurring membership with three plans. You choose one at checkout, and your card is charged automatically at the start of each billing period until you cancel:

• Basic — $6 CAD a month.
• Pro — $15 CAD a month.
• Max — $50 CAD a month.

Plans are monthly only. You’re billed every month on the calendar date you first subscribed, and each charge covers the month ahead.

All prices are shown and charged in Canadian dollars (CAD), inclusive of any applicable taxes where required. Payments are processed by Stripe; we never store your full card details on our servers. A receipt is emailed for every successful charge, and upcoming renewals appear in your billing portal so nothing is a surprise.

We don’t offer a free trial right now. Instead, every new membership comes with the 14-day money-back guarantee in section 04: if it isn’t for you, ask within 14 days of your first paid charge and we’ll refund it in full.

• You’re charged when you pick a plan, and not before.
• Free or complimentary access we’ve given an account (for example, a comp with an end date) never turns into a charge on its own, because no card is taken for it.

There are no retention mazes here. You can cancel your membership yourself, at any time, in under a minute:

1. Sign in and open Settings → Billing.
2. Select Manage billing to open the secure Stripe customer portal.
3. Choose to cancel. You’ll see a clear confirmation of when access ends.

When you cancel, your membership stays active through the end of the period you’ve already paid for — you keep everything you’re entitled to until then, and you are not billed again. After that date your account stays: you can still sign in, open Settings and Support, and pick a plan again whenever you like, but the rest of the app needs a plan. Cancelling is not the same as requesting a refund; see the next section for when money comes back.

We want the room to be worth it, not to trap anyone who decides it isn’t. Our refund window:

• 14-day money-back guarantee on new memberships. If you request a refund within 14 days of your first paid charge, we’ll refund that charge in full — no interrogation required.
• Renewal charges (any charge after your first) are generally non-refundable, because cancelling before a renewal date prevents the charge entirely. If a renewal caught you off guard, reach out within 7 days of that charge and we’ll review it in good faith.
• Billing errors — duplicate charges, charges after a confirmed cancellation, or amounts that don’t match your plan — are always refunded in full, no time limit.

Refunds are not available where they’d be abusive — for example, repeatedly subscribing and refunding to harvest member-only content. Where local consumer-protection law grants you stronger rights than this policy, those laws apply and override anything narrower here.

Outside the money-back window, membership is sold by the month, and we do not pro-rate refunds for the unused portion of a month you’ve already started. Concretely:

• Cancel at any time and you keep full access until the end of the month you paid for — we simply don’t bill the next one.
• We don’t issue partial refunds for “days not used” after the 14-day window. Instead, you get the time you paid for in full.
• Moving to a higher plan starts right away. Stripe applies standard proration, so you’re charged the difference for the rest of the month at that moment, never double-charged for overlapping time. Stripe’s confirmation page shows the amount before you agree.
• Moving to a lower plan takes effect at your next renewal. You keep your current plan until then, and the lower price starts with that renewal.

You can switch plans, update your card or cancel from Settings → Billing.

Early members hold a numbered Founding badge. It is a recognition, not a plan or a price, and it isn’t for sale, so there is nothing separate to refund. Two things to know:

• Plans and refunds work the same for everyone. With or without the badge, the plans, billing and refund terms on this page are the ones that apply to you.
• Founding status is a recognition, not a tradable asset. It can’t be transferred or sold.

Refunds are handled by a human, usually within two business days. To request one:

1. Email billing@cashout.community from the address on your account.
2. Include the email or handle on your membership and, if handy, the date or receipt number of the charge you’re asking about.
3. A one-line reason is appreciated so we can keep improving — but within the 14-day window it’s not required.

Approved refunds are returned to your original payment method via Stripe. Banks typically post the funds within 5–10 business days; the exact timing is up to your card issuer. We’ll email you the moment the refund is issued on our side. General questions? Reach us at support@cashout.community.

If something looks wrong with a charge, please email us first — we can almost always resolve it faster than a bank dispute, and a direct refund reaches you sooner than a chargeback would.

Opening a chargeback or payment dispute with your bank before contacting us may result in your account being suspended while the dispute is investigated, and can complicate or delay any refund you’re actually owed. We keep clear records of access and billing and will respond to disputes accordingly. We’d much rather sort it out with you directly — that’s what the inbox is for.